Office Policies

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v-braces5.jpgOur Mission At UC Smiles Orthodontics

When visiting UC Smiles Orthodontics in Universal City and San Antonio, TX, our goal is to provide you with the highest quality orthodontic care in a friendly, comfortable environment. Dr. Bebe and her wonderful team work to provide patients of all ages with healthy, shining smiles through orthodontic treatment, like braces and Invisalign

Dr. Bebe has been providing orthodontic care to the communities of the greater San Antonio area for over five years. She believes it is of utmost importance to stay on the cutting-edge of orthodontic advancements, and this helps her best serve her patients with better results from treatment.

Our San Antonio & Universal City Office Hours

We are committed to customer service and patient care, and we’re happy to see you for appointments or answer any questions during our office hours:

Monday – Thursday:      8 a.m. – 5 p.m.
Friday:                          8 a.m. – 12 p.m.

If you need to reach us after hours, feel free to do so using our answering service. In the case of an emergency, please call 911 or proceed to an emergency room.

Appointments

Appointments are most effective when they are scheduled for appropriate time increments, which depends on whether or not you are wearing braces, Invisalign, or retainers. We expect our patients to arrive on time or let us know if they are running late and need to reschedule their appointment. If you are more than 15 minutes late, you may be asked to reschedule your appointment. If you need to cancel an appointment due to any unforeseen events, we kindly request 24-hour notice. 

Insurance

We are committed to you, and with that, we are committed to helping maximize your insurance benefits. We understand that insurance policies vary, and though we cannot guarantee coverage, we can estimate your coverage to the best of our ability. We can bill your insurance company as a complimentary service. Again, if you have any questions whatsoever, we would love to speak with you and address any concerns you may have.

Here To Serve The San Antonio Area With Orthodontic Care

We want you to feel free to reach out to us with any questions or inquiries you may have. We love our patients, and establishing relationships with them is something we prioritize. We don’t want your orthodontic experience to be painful or stressful. Instead, we want your time with us to be relaxing and enjoyable. If you’d like, you can reach us by phone at (210) 658-2251 or fill out our appointment request form. We look forward to getting to know you!